Helpdesk Support - Incuhive Pricing

We’ve decided to offer our fellow Incuhive colleagues an exclusive deal on our helpdesk support packages.

Helpdesk Support

How does
it Work?

Our helpdesk support service works on a very simple basis whereby you break it, we fix it. That’s why it’s often referred to as Break / Fix support. Customers that sign up for this service are given a choice of 4 levels, ranging from bronze to platinum, and these levels determine how much and what kind of support you get. Our table below will show you exactly what these levels entail. Once you are signed up, you will be given a support number and email address to report any issues to which goes to our technicians to respond and repair. Simple!

Bronze

Bronze support is our entry-level package, best suited to one-man-bands and sole traders.
£16
£ 14 Monthly
  • 4 Hours remote support
  • 4 hours telephone support
  • 24 hour minimum SLA

Silver

Silver support is more popular with start-ups and small companies with up to 5 employees
£22
£ 16 Monthly
  • 8 Hours remote support
  • 8 hours telephone support
  • 2 hours onsite support
  • 8 hour minimum SLA

Gold

Gold is our most popular level of support, with extra features over bronze and silver it covers all bases.
£30
£ 22 Monthly
  • Unlimited remote support
  • Unlimited telephone support
  • 4 hour minimum SLA
  • 12 hours onsite support
  • Remote support agent installed
  • Live Chat function
Popular

Platinum

Platinum is the very highest level of support we offer and includes remote monitoring, fast response times and discounted anti-virus & encryption.
£35
£ 25 Monthly
  • Unlimited remote support
  • Unlimited telephone support
  • Unlimited onsite support
  • 2 hour minimum SLA
  • Remote monitoring and support agent
  • Live Chat function
  • Discounted anti-virus & encryption

You can find out more about our helpdesk support service by clicking the button below.

What do
you need?

Didn’t see what you need on our website? We offer such a huge variety of services and solutions that we can’t put it all on one website. If you need something specific, get in touch and we will see if we can help.