Managed IT Service provider vs in-house

In-house vs Managed IT Services.

It's the age old question, should I hire my own in-house IT experts, or should I get in touch with a managed IT service provider? It's a tricky one too because there are clear benefits to each option. There are also many factors at play which you will need to consider when deciding which one is right for your business.

We may be a little biased here, but we think managed services are better...

Technology and business are becoming more entwined with each passing year. We started off with big corporations having the luxury of owning a computer, and we gradually worked our way through the years to where we are today. Almost every single organisation on the planet now relies on some kind of IT system somewhere within their business. Your local plumber will use an online calendar or booking tool to organise his jobs. There’s IT right there. You can also be sure that when you call your car insurance company, they are going to be using a complex system to manage claims. It doesn’t matter what business you are in, IT is everywhere these days.

If you are a new start-up and you’re thinking about how to build your IT systems you might consider seeking the advice or services of an MSP. Or you might be the COO of a well established corporation and you don’t feel your needs are being met properly, you might also look at outsourcing to an MSP.

We’ve put together this post to give you a brief idea of why your business would be better off using an MSP to support your critical infrastructure.

Why choose managed IT service providers?


The cost of running your own in-house IT department can be immense. You’ve got salaries to pay, equipment to buy, benefits to provide, Holiday & Sick pay to cover and office space to dedicate to your IT team. Using an MSP can save you thousands each month by eliminating the need for all this. You will only pay for the resources and time you need and not have to worry about the rest. For an SMB with fully managed services, you can expect to pay roughly the same or even less in a year than the average salary of one good IT technician.

Experts on Tap

One of the key benefits of working with an MSP is that you will always have access to the advice that you need. If you have an obscure or complex query, you will only need to pick up the phone to find the answer. Your MSP will have a team of highly-qualified experts with extensive knowledge and experience, ready to help with any queries you may have. This will more than likely a part of your support contract too, so no need to worry about extra expense.

Ready Infrastructure

A good MSP will have a highly-resilient and secure infrastructure in place ready for you to come on board. You won't have to worry about buying in your own equipment and paying ludicrous amounts of money for it to be set up. Your MSP will have everything that you need ready to go from day 1. What's more, their kit will likely be far more advanced than a normal organisation could get hold of. MSP's provide high quality solutions every day, so they will have a network of partners who can supply them with the best solutions available.

Dedicated Support

A big part of being an MSP is providing dedicated and focused support to their customers. They will have entire departments set up with the sole purpose of handling enquiries for customers. This means that they can offer a much quicker response time, as well as provide a better pro-active response service. All of this adds up to a more resilient and secure solution that allows you to focus on your business.

Focused on IT

Business leaders have a lot on their minds these days. They don't want to have to worry about IT issues and whether Gavin in accounting can get onto Sage or not. MSP's take that stress off their hands, giving them peace of mind that their critical infrastructure is being handled by experts. This in turn allows them to focus more on running their business and enhancing their operational efficiency.

To summarise, there are many benefits to working with an MSP. Get yourself use a knowledgeable and professional company to run your critical infrastructure. You will find yourself saving money, time and effort that you could put to use elsewhere. We would encourage all organisations to at least try managed services. You will immediately see how much of a difference they will make to the way your business operates. More importantly, they will save you tons of money!

Give us a call to find out more about managed services and how we can help you make the most of your IT systems.

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