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IT Service Management

Strategy & Process

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Can Help

An important part of running a modern company is getting your IT right. We’re not just talking about using the right kind of printer or getting a good phone system in place (though these things are also important), we’re talking process and strategy. How you run your IT department can have a profound effect on your business. You need to know if your teams are hitting their targets and where you need to invest extra time and money in order to improve your service. That’s where our IT Consultancy & CIO management consultants come into place.

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IT Service Management

IT Consultancy & CIO wheel

Service Strategy

Every IT service function should follow the ITIL framework if they want to succeed. ITIL is a set of detailed practices for IT activities such as IT service management and IT asset management that focus on aligning IT services with the needs of the business.

Service Strategy is the centre and origin point of the ITIL service lifecycle. It provides guidance on clarification and prioritisation of service provider investments in services.

Service Reporting

The service reporting process reports on the results achieved both operationally and strategically. It also reports on any developments related to service level agreements such as hitting various targets like first time fix rates or wait times.

The purpose of service reporting is to provide information to both IT and the business in order to keep track of what is and is not working and where more time and money needs to be invested to improve the service.

Continual Service Improvement

The Continual Service Improvement (CSI) process uses method from quality management in order to learn from past successes and failures.

The CSI lifecycle stage aims to continually improve the effectiveness and efficiency of the IT processes and services within your business. This stage of the lifecycle relies heavily on the service reporting stage. Without effective reporting, there is not CSI.

Increase your business efficiency with an ITIL compliant IT department.

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Didn’t see what you need on our website? We offer such a huge variety of services and solutions that we can’t put it all on one website. If you need something specific, get in touch and we will see if we can help.